Effective Date: 20.02.2026
1. Introduction
Welcome to Artella (“Company”, “we”, “our”, “us”).
These Terms & Conditions (“Terms”) govern your use of our website https://artella-ro.com/ and the purchase of products from us within the European Union (EU).
By accessing our website or placing an order, you agree to be legally bound by these Terms.
If you do not agree, please do not use this website.
2. Company Information
Business Name: Artella
Email: artellametalart@gmail.com
Website: https://artella-ro.com/
Artella operates in compliance with applicable European Union consumer protection and e-commerce regulations.
3. Eligibility and Use of Website
By using this website, you confirm that:
- You are at least 18 years old, or using the website under supervision of a legal guardian.
- You will not use the website for unlawful, fraudulent, or malicious purposes.
- You will provide accurate and complete information when placing an order.
We reserve the right to restrict or terminate access if these Terms are violated.
4. Products
We offer products for sale through our website.
- Product descriptions, images, specifications, and prices are provided for informational purposes.
- Minor differences in color, size, or finish may occur due to display settings or production variations.
- We reserve the right to modify or discontinue products at any time without prior notice.
Availability is not guaranteed until order confirmation.
5. Pricing and Payment
- All prices are displayed in EUR (€).
- VAT is included where applicable, unless stated otherwise.
- Shipping costs are calculated at checkout.
Accepted payment methods may include:
- Credit/Debit Cards
- Stripe
- PayPal
- Bank Transfer
Payments are processed via secure third-party providers. We do not store full payment card details.
Orders are confirmed only after successful payment authorization.
6. Order Process & Contract Formation
- Placing an order constitutes an offer to purchase.
- After placing an order, you will receive an order confirmation email (automatic acknowledgment).
- A binding contract is formed only when the goods are dispatched and a shipping confirmation is sent.
We reserve the right to refuse or cancel any order in cases of:
- Pricing errors
- Product unavailability
- Suspicion of fraud
If payment has already been made, a full refund will be issued.
7. Shipping Policy
We deliver within the European Union (EU).
Estimated delivery times:
- EU Countries: 5–10 business days
Delivery times are estimates and not guarantees.
We are not responsible for delays caused by:
- Courier services
- Customs inspections
- Force majeure events
Once shipped, tracking information will be provided where available.
Risk transfers to the consumer upon physical receipt of goods.
1. Shipping Area
Artella ships products exclusively within the European Union (EU).
We currently do not offer shipping outside the EU.
2. Processing Time
Orders are processed within 1–3 business days after successful payment confirmation.
Custom-made or personalized products may require additional production time, which will be indicated on the product page.
3. Delivery Time
Estimated delivery times:
- EU countries: 5–10 business days
Delivery times are estimates and may vary depending on destination, courier service, and peak seasons.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
The final shipping price will be displayed before completing your purchase.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email including tracking information (if available).
6. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- You must notify us within 48 hours of delivery.
- Please provide photos of the damaged product and packaging.
If the claim is validated:
- We will cover the return shipping cost.
- We will provide a replacement or refund, in accordance with EU consumer law.
7. Exchanges (Change of Size, Design or Other Options)
If the customer wishes to exchange a product without any defect or damage, including but not limited to:
- Change of size
- Change of design
- Change of color
- Any other optional variation
the following conditions apply:
- The product must be unused and in original packaging.
- The request must be made within 14 days of delivery.
- The customer is responsible for the return shipping costs.
- The customer is also responsible for the shipping cost of the new replacement item.
Artella does not cover transport (shipping) costs for voluntary exchanges where the product is not defective.
8. Failed Delivery / Unclaimed Packages
If a package is returned to us due to:
- Incorrect address provided by the customer
- Failure to collect the package
- Repeated failed delivery attempts
The customer will be responsible for the re-shipping costs.
9. Force Majeure
Artella is not responsible for delays caused by:
- Courier delays
- Customs procedures
- Natural disasters
- Strikes or government restrictions
- Other circumstances beyond our control
10. Contact
For all shipping-related questions, please contact:
📧 artellametalart@gmail.com
11. Right of Withdrawal (EU Consumer Law)
In accordance with EU Directive 2011/83/EU:
You have the right to withdraw from your purchase within 14 days from the day you receive the goods, without giving any reason.
To exercise this right, you must contact us at:
📧 artellametalart@gmail.com
Returned items must:
- Be unused
- Be in original packaging
- Be in resalable condition
Refunds will be processed within 14 days after we receive the returned goods.
Shipping costs are non-refundable unless the product is defective or incorrect.
12. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Personalized or custom-made products
- Goods made to consumer specifications
- Sealed goods not suitable for return once unsealed
- Perishable goods
13. Legal Warranty (EU Consumer Guarantee)
All products are covered by a minimum 2-year legal guarantee under EU law.
If a product is defective or not as described, you are entitled to:
- Repair
- Replacement
- Price reduction
- Refund (if repair/replacement is not possible)
You must notify us within a reasonable time after discovering the defect.
The warranty does not cover:
- Misuse
- Accidental damage
- Unauthorized modifications
14. Limitation of Liability
To the extent permitted by law:
- We are not liable for indirect or consequential damages.
- Our total liability is limited to the purchase price of the product.
- We do not guarantee uninterrupted website availability.
Nothing in these Terms excludes mandatory consumer rights under EU law.
15. Intellectual Property
All content on this website — including text, images, logos, designs, and graphics — is the property of Artella and protected under EU intellectual property laws.
You may not copy, reproduce, distribute, or exploit any content without prior written consent.
16. User Accounts
If you create an account:
- You are responsible for maintaining confidentiality of login details.
- You must notify us immediately of unauthorized use.
We reserve the right to suspend accounts violating these Terms.
17. Force Majeure
We are not liable for failure or delay in performance due to events beyond our control, including:
- Natural disasters
- War or strikes
- Government restrictions
- Supply chain disruptions
- Cyberattacks
18. Governing Law and Dispute Resolution
These Terms are governed by:
- Applicable European Union law
- The consumer protection laws applicable in the customer’s country of residence within the EU
In case of disputes, parties agree to attempt amicable resolution first.
Consumers may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
19. Amendments
We reserve the right to modify these Terms at any time.
Updates will be posted on this page with a revised Effective Date.
Continued use of the website constitutes acceptance of the updated Terms.
21. Contact Information
For questions regarding these Terms, please contact:
Artella
📧 artellametalart@gmail.com